Services

Technical Consultation
& Project Advice

For many of our customers, the start point of a project is a very broad remit; to protect people and/or property. This could be on a new build scheme or the refurbishment of an existing building or space where the risk profile has changed.

At ATG, we employ a team of technical security consultants, all of whom have extensive engineering experience to work alongside you to determine exactly what is required to protect your individual project.

Their security industry knowledge is on tap to remove what can be a considerable headache when it comes to specifying appropriate security measures, particularly in an evolving threat landscape.

Our approach to consultation is to leave no stone unturned, from initial project scoping through to detailed drawings, ready for construction tenders to go to market. Our engineers are ethical, practical, solution-driven specialists and will always seek the right solution for you.

Having worked on hundreds of schemes, our team is highly skilled at specifying standard equipment for a project to reduce unnecessary bespoke design burdens. We also believe in day-to-day innovation – which allows us to be creative in the way we solve problems using a wide range of readily accessible, crash-tested and engineered products, adapted within acceptable frameworks to deliver the necessary protection for your project.

Project Management
& Electrical Commissioning

At ATG, seamless project management underpins our approach to customer satisfaction. Each project is assigned a dedicated project manager to take you through the entire process.

Your single point of contact will guide you through the initial technical consultation and design process, through to tracking progress at the point of manufacture and finally onto delivery, installation and commissioning.

We are very conscious that in an industry where the threat landscape can change quickly, we need to be able to support our customers. As such we don’t believe in supplying products and walking away.

Ensuring our equipment is installed and commissioned to the correct standards and that we are on hand to deal with any technical queries is part and parcel of the ATG approach.

That focus on accountability also extends to electrical commissioning of schemes where we have not been contracted to carry out the physical installation. We offer a commissioning-only service for hydraulic, electrical and access control integration to provide the peace of mind that a system will work as intended.

This also ensures any warranty requirements are met to give you the confidence that your security solutions will work as intended, with the backup you need.

Aftersales, Maintenance
& Servicing

A key part of our service delivery offering is ongoing service and maintenance. We offer a range of proactive maintenance contracts and can deliver to Service Level Agreements to align with your organisational requirements.

From annual inspection, service and maintenance through to reactive call-outs, our aim is always to ensure that our customers security solutions are not hampered by something that can be resolved by a skilled engineer.

To that end, we constantly monitor and adjust our maintenance service to meet the evolving needs of our customers. As supply chain and material issues have become a global consideration, we have begun to offer customers a pre-emptive spare part stock holding service to help mitigate risk.

This commitment to our customers’ solutions always being available is a key motivator for ATG.

Bespoke Design
& Certification

Where a project requires a solution that is outside the visual aesthetics or crash tested limits of our wide product range, we have a dedicated internal design team who are able to create solutions that are aesthetically on point, but will meet the necessary security ratings.

Part of our service offering is to manage the crash rating and certification of bespoke designed solutions. While this is a complex and often costly approach, we are highly skilled at ensuring our designs are fit for purpose to make certification as straightforward as it can be.